Frequently Asked Questions
Everything you need to know about long-term food storage and your orders.
What is the shelf life of Augason Farms products?
Most of our freeze-dried and dehydrated products have a shelf life ranging from 10 to 30 years when stored in a cool, dry place between 55°F and 70°F.
How should I store my emergency food supply?
For maximum longevity, store your containers in a temperature-controlled environment away from direct sunlight, moisture, and pests.
Do you offer free shipping on bulk orders?
We offer free standard shipping on all orders over $200 within the contiguous United States. Rates for Alaska, Hawaii, and smaller orders are calculated at checkout.
What is your return policy for food items?
Due to safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or contains errors, please contact us within 30 days for a replacement or refund.
Are your products gluten-free or non-GMO?
Many of our products are non-GMO and we offer a specific selection of gluten-free certified items. Please check the individual product labels for specific dietary certifications.
How do I prepare the freeze-dried meals?
Preparation is simple: just add boiling water directly to the pouch or container, stir, and let it sit for 5 to 10 minutes depending on the specific meal instructions.